Policies
Please visit the contact page for any more questions.
Refund Policy
Once a return or a refund request is approved, refunds will be processed to the original payment method within 5-10 business days.
At Snagzo, we value your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order or contact us, we may collect:
Name
Email address
Shipping/billing address
Payment information
Phone number (if provided in message)
Payment information is processed securely through third-party payment providers and is not stored directly by Snagzo.
How We Use Your Information
We use your information to:
Process and ship orders
Provide customer support
Send order updates
Improve our website and services
Prevent fraud or unauthorized activity
Sharing Information
We do not sell or rent your personal information. Information may be shared with trusted third parties only when necessary for:
Payment processing
Shipping and delivery
Website functionality
Security
We take reasonable measures to help protect your personal information. All information is never stored for any reason aside from records, shipping, and billing.
Privacy Policy
Return Policy
Customers may request a return within 14 days or 2 weeks of receiving the order. To be eligible for a return, the item must still be boxed and in original packaging.
We do not accept returns on:
Used items
Opened products
Gift cards
Final sale items
Terms of Service
By using Snagzo, you agree to the following terms and conditions.
General
Snagzo reserves the right to update products, pricing, policies, or website content at any time without prior notice.
Orders
We reserve the right to cancel or refuse any order for reasons including:
Suspected fraud
Incorrect pricing
Product availability issues
Violation of our policies
Product Information
We aim to provide accurate product descriptions and images, but slight differences in color or appearance may occur. If you are unhappy please contact us and we will try our hardest to resolve whatever you have an issue with.
Memberships
Membership benefits, pricing, and availability may change at any time. Abuse of membership perks may result in cancellation without refund.
Prohibited Use
Users may not misuse the website, attempt unauthorized access, or engage in fraudulent activity.
Limitation of Liability
Snagzo is not responsible for delays, losses, or damages caused by shipping carriers, customs, weather, or circumstances outside our control.
Cancellations
Orders may be cancelled within 12 hours of the purchase. After this period orders may already be prepared or processed for shipment and may no longer be eligible for cancellation.
Email us to cancel at contact@snagzo.com
Shipping Policy
Processing Time
Orders are typically processed within 1-5 business days.
Shipping Times
Estimated shipping times may vary depending on product availability and destination. Most orders arrive after delivery to third-party shipping services within:
United States: 5-14 business days
International: 1-4 weeks
Tracking
Tracking information will be provided when available by the shipping carrier.
Delays
Shipping delays may occur due to:
Carrier delays
High order volume
Customs processing
Weather or unforeseen circumstances
Incorrect Addresses
Customers are responsible for entering the correct shipping address at checkout. Snagzo is not responsible for packages sent to incorrectly entered addresses.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, Snagzo is not responsible for lost or stolen packages. If an issue occurs, please get in touch with the shipping carrier directly.